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Effective date: August 14, 2026
Order processing
In-stock orders are generally processed within 1–3 business days, excluding weekends and U.S. federal holidays. Processing estimates may differ for custom, personalized, preorder, backorder, high-volume, or fraud-review orders. Processing time is separate from carrier transit time.
Shipping rates and estimates
Available methods, estimated delivery windows, and charges are shown at checkout based on destination, order contents, and carrier availability. Any free-shipping promotion applies only under the conditions displayed at checkout. Delivery estimates are not guarantees unless expressly identified as guaranteed.
U.S. shipping and address accuracy
Customers must provide a complete and accurate deliverable address. Contact us immediately if a correction is needed; changes may not be possible after processing. Additional charges caused by an incorrect or incomplete address, refusal, or failed delivery may be deducted from a refund where permitted.
Tracking and delivery
Tracking is provided when available. Carrier scans and estimates may be delayed. Ownership and risk transfer as provided by applicable law; this does not remove rights for verified non-delivery or damage.
Delays and unavailable merchandise
We maintain a reasonable basis for advertised shipping times. If we cannot ship within the promised period—or within 30 days when no time is stated—we will notify you and offer the opportunity to consent to the delay or cancel for a prompt refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Lost, damaged, or marked-delivered packages
Contact info@trendchices.com promptly with your order number. For visible damage, retain all packaging and provide photographs. We may ask you to confirm the address, check safe locations, contact the carrier, or cooperate with a claim. We will provide remedies required by applicable law.
International orders
International shipping is available only when offered at checkout. The customer is responsible for lawful importation and disclosed duties, taxes, brokerage, and customs fees unless checkout states otherwise. Customs delays are outside carrier transit estimates. We do not misstate values or mark commercial orders as gifts.
