Effective date: August 14, 2026

We want you to be satisfied with eligible Trend Chices purchases. This policy applies to orders placed directly on trendchices.com; purchases through another marketplace are governed by that marketplace’s return process unless stated otherwise.

30-day return window

You may request a return within 30 days after delivery. Items must be unused, unworn, unwashed, unaltered, undamaged, and in resalable condition with original packaging, tags, accessories, manuals, certificates, and proof of purchase.

Start a return before shipping

Email info@trendchices.com with your order number, item, and reason. Do not mail an item until we approve the request and provide return instructions and the correct return address. Unauthorized returns may be refused.

Non-returnable items

Unless defective or required by law, personalized, custom-made, engraved, final-sale, clearance, gift-card, downloadable, perishable, intimate, sanitary, opened personal-care, hazardous, and used or altered items are not returnable. Product-specific exclusions disclosed before purchase also apply.

Damaged, defective, or incorrect items

Contact us within 7 days after delivery and include the order number plus clear photographs of the item, shipping label, and packaging. If verified, we will provide an appropriate replacement, repair, exchange, or refund and cover reasonable return shipping.

Return shipping and risk

For preference-based returns, the customer is responsible for return shipping and original shipping charges are non-refundable unless law requires otherwise. Use secure packaging and a trackable service; consider insurance for higher-value items. You remain responsible for the return until delivered to the authorized address. We cover return shipping when the return results from our verified error or a covered defect.

Inspection, refunds, and exchanges

We inspect returned items and notify you of approval or rejection. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Financial institutions may require additional posting time. We do not refund customization or other completed service fees except where required by law or caused by our error.

Eligible exchanges depend on availability. Price differences may be charged or refunded. If a replacement is unavailable, we may issue a refund.

Late or abusive returns

Returns requested after 30 days are generally ineligible unless required by law. We may reject returns involving fraud, policy abuse, excessive return activity, missing components, or conditions inconsistent with the request, without affecting legitimate defect or incorrect-shipment claims.

Consumer rights

This policy does not limit non-waivable rights under applicable federal, state, or local law.

Contact

Email info@trendchices.com or call +1 (630) 362-7095 before returning any item.